When you buy from Samthrupthi.com we want you to be happy with your purchase. So if you need to return a product, get it exchanged or refunded, we want to make it as easy as possible. All orders will be refunded if the product is received “Faulty / damaged” or within a 7 day period if the product is found to be Faulty (Exceptions apply see electrical returns) in such cases the product must be returned with all correct manuals, packaging intact and all correct cables that came with the product, if any of these are found to be incorrect then the refund will not be processed.

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Any product past the initial period of refund as set out above and after the 7 days period will not be eligible for either refund or exchange.

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Courier delivered products

If the product was delivered to your home or office by a courier, we can arrange a courier collection for its return. Call customer services 04933-269 643 to arrange this. Please make sure courier collected products are well packaged for their return journey all outer packaging must be in the condition it was received in.