Thank you for shopping at SamThrupthi.com. We strive to provide a seamless and satisfactory shopping experience. Please review our shipping policy below for detailed information regarding order processing, shipping methods, and delivery.

1. Order Processing
All orders are processed within 1 business days after receiving your payment confirmation.

Orders placed during weekends or public holidays will be processed on the next business day.

In case of delays, you will be notified via email or phone.

2. Shipping Methods & Delivery Time
We offer the following shipping options:

Standard Shipping: Estimated delivery time of 2 to 4 business days.

Express Shipping: Estimated delivery time of 1 to 2 business days.

Delivery times may vary based on your location, selected shipping method, and any unforeseen delays.

For international orders, shipping time may vary, and customs processing may add additional time.

3. Shipping Charges
Shipping fees are calculated at checkout based on your location, order weight, and the shipping method you choose.

Free shipping may be available for orders over a specific amount, as per ongoing promotions.

4. Order Tracking
Once your order has been dispatched, we will send you a tracking number via email or SMS.

You can use this tracking number to monitor your shipment's progress on the carrier's website.

5. Delivery Issues
Please ensure that your shipping address is accurate. We are not responsible for incorrect or incomplete address information provided by customers.

If your order is delayed, lost, or damaged during transit, please contact our customer support team for assistance. We will work with the carrier to resolve the issue.

For undelivered packages due to incorrect address details, customers will be responsible for any additional shipping charges required for reshipment.

6. Contact Information
For shipping inquiries or any other assistance, feel free to reach out to us at:

amsagroindustries@gmail.com

 

 

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Refund Policy

At SamThrupthi.com, we take pride in delivering high-quality products to our customers. If you are not fully satisfied with your purchase, we offer a clear and straightforward refund process. Please review our refund policy below for detailed information regarding eligibility and steps for returning products.

1. Eligibility for Refunds
We offer refunds for products purchased on SamThrupthi.com under the following conditions:

The product must be returned within  1 days from the date of delivery.

The product must be unused, in its original packaging, and in the same condition as when it was received.

Proof of purchase (e.g., order number or receipt) is required to process the refund.

Refunds will not be issued for:

Products that have been used, damaged, or altered.

Products marked as non-returnable or final sale.

Products that were damaged due to improper handling, storage, or misuse.

2. How to Request a Refund
To request a refund, please follow these steps:

Contact our customer support team at amsagroindustries@gmail.com with your order number, reason for the refund, and any supporting images or details of the product.

Our customer support team will review your request and provide instructions on how to return the product.

Once we receive the returned item and verify its condition, we will process the refund within 3-5  business days.

3. Refund Method
Refunds will be processed and credited  to the original payment method used during the purchase within 3-5 business days .

Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

4. Return Shipping Costs
The customer is responsible for the return shipping costs, unless the product is defective or the wrong item was shipped.

If the return is due to our error (e.g., damaged, defective, or incorrect item), we will cover the return shipping cost.

5. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately with the following:

A description of the issue.

Clear photographs of the damage or defect.

We will assist you in resolving the issue by either providing a full refund or replacing the product at no additional charge.

6. Contact Information
For refund-related inquiries, please contact us at:

amsagroindustries@gmail.com