FAQ

Frequently asked questions

PLACING ORDERS


How do I order on samthrupthi.com ? Ordering is easy the basic steps are outlined below: For further assistance you can contact customer service @04933-269 643 or by email care@samthrupthi.com - Browse the site for the product you require - Add the product to the cart - Proceed to the checkout - Follow the directions on payment - Await conformation once payment has been done.




IS THERE A LIMIT ON QUANTITY OF ORDERS OR QUANTITY OF PRODUCTS IN ONE ORDER ?


No, We have enough stock to sell to every one. If it is bulk quantity please contact us directly 04933-269 643




SECURITY


Is it safe to use my Credit/Debit card with samthrupthi.com? When ordering from the samthrupthi.com site we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology- International standard for internet browsing security.
3D Secure payment gateway : samthrupthi.com operates on a 3D secure payment gateway, this is a service gateway designed to enhance security in payments for online transactions.
Will my details be shared with 3rd parties of samthrupthi.com ? We respect the privacy of our valued customers and do not share any customer details with any third parties. PAYMENTS How can I pay with samthrupthi.com? Payments options are through credit and debits cards,samthrupthi.com does not accept Cash on delivery as a payment method. Will I receive a receipt for my purchase ? Yes, once the order has been accepted you will receive an email confirmation of your order with full details, you will also receive a physical copy with your product. Does samthrupthi.com any credit/debit card details ? No credit and debit card details are not stored by samthrupthi.com Problems at the payment page : If for any reason you encounter problems at the payment page we suggest that you contact customer services for assistance.




DELIVERY


Where does samthrupthi.com deliver to ? samthrupthi.com delivers across the Kerala, however some remote areas are restricted. What types of delivery does samthrupthi.com have ? samthrupthi.com offers 3 types of delivery at present, courier delivery through our partners DTDC, PROFESSIONAL (Kerala), supplier delivery for larger household products and inhouse delivery for grocery products (20 KM). How much does the delivery cost ? Delivery charges are dependent on your location and is shown in your cart for your convenience. Is it possible to schedule a specific delivery time ? Generally we deliver within 72 working hours, the courier partner will contact you to arrange a suitable time. International shipping, is it available ? Yes, please contact our customer care for for more details 04933-269 643